Cancel any time. Refunds follow the law.

Cancelling: what happens and how

You can cancel a ResumeFully subscription at any time from your account settings inside the product. It takes the same number of steps as subscribing did. There is no phone call, no email required, and no retention flow you have to decline your way out of.

Cancelling stops the next renewal. It does not cut off access immediately: you keep your paid features until the end of the billing period you have already paid for.

After that period ends, your account moves to the Free tier. Your resumes, versions, and application history stay where they are. Nothing is deleted because you stopped paying.

Who processes refunds

Paddle.com is the Merchant of Record for web purchases. Paddle takes the payment, issues the invoice, handles sales tax and VAT, and processes refunds.

A refund is paid back by Paddle to the original payment method. We can approve a refund and ask Paddle to issue it, but the money moves through Paddle, not through us directly. Paddle may also issue a refund under its own buyer terms without going through us.

Card refunds typically reach the original payment method within three to five working days of being issued; PayPal refunds are usually faster. Your bank or card provider can add a few days on top of that.

Statutory withdrawal rights

Unless required by applicable law, purchases are non-refundable. That is Paddle's default, and it is ours. What the law gives you, we cannot take away. There is no voluntary money-back guarantee beyond these statutory rights.

Consumers have statutory withdrawal or cancellation rights that vary by country. Paddle's Refund Policy at paddle.com/legal/refund-policy (version dated 31 March 2026) states the windows it applies:

EU, EEA, Switzerland, and the UK: a 14-day statutory right to withdraw from a digital-content or digital-service purchase, without giving a reason. Turkey and Israel: the same 14-day statutory right.

South Korea, Brazil, China, and Canada: a 7-day unconditional right to cancel after delivery or first access. Singapore: a 5-day unconditional right to cancel after delivery or first access.

This policy does not replace or reduce those rights, and it does not replace Paddle's buyer terms at paddle.com/legal/checkout-buyer-terms. Where local law gives you a stronger right, that right applies.

Express-consent waiver at checkout

For digital content in the EU, EEA, Switzerland, and the UK, the 14-day right does not apply once the content has started to be downloaded, streamed, or otherwise used, when you have given express consent to waive your withdrawal rights. That is Paddle Refund Policy section 2.2.4.

Checkout asks for that consent explicitly, as a separate acknowledgement you must tick before payment is taken. It is not buried in the terms. Ticking it means you are asking for immediate access to paid features and acknowledging that the withdrawal right ends once the service has started.

The 7-day unconditional and 5-day unconditional windows above are not cut by this waiver. Paddle's policy treats those as unconditional.

Consumed credits, defects, and abuse

Consumed AI credits are not refundable, except where local law requires a refund. Unused pay-as-you-go top-up credits remain refundable within the statutory window; unused credits can also be refunded on an eligible discretionary refund. Paddle may issue a full refund, a partial refund, or none, and it weighs usage or consumption when it decides (Paddle Refund Policy section 7.2).

If something did not work, if you were charged for a renewal you meant to cancel, or if you were charged twice, contact us and we will refund the incorrect charge. We do not require you to prove hardship.

We may decline a refund where an account has been used to breach our Terms of Service, or in cases of clear and repeated abuse — for example, repeatedly subscribing, consuming credits, and requesting a refund. Paddle may also refuse a refund where it finds fraud, refund abuse, or other manipulative behaviour.

A refund of a subscription ends the subscription. Your account returns to the Free tier and your documents remain available there.

How to request a refund

Write to support@resumefully.com from the email address on the account, and include the approximate date of the charge. You do not need to include the invoice, though it helps.

You may also contact Paddle directly through paddle.net or the link on the invoice or receipt they emailed you when you paid. Paddle can process the refund without going through us.

We aim to answer refund requests within three business days.

Purchases made through app stores

ResumeFully is currently a web product, and every purchase goes through Paddle. This section describes what will change when the native mobile apps ship.

Purchases made inside an iOS or Android app are processed by Apple or Google, not by Paddle and not by us. Refunds for those purchases are requested from Apple or Google directly and are governed by their policies, because we are not the seller of record for that channel.

Cancelling a store subscription is done in the store's own subscription settings. Cancelling inside ResumeFully will not stop an Apple or Google subscription, and we will say so plainly in the product at the point it matters.